Frequently Asked Questions (FAQ)
1. What is your return/exchange policy? We offer a 3-day return or exchange policy for all unworn, unwashed, and unused items with original tags attached. Items must be returned in their original packaging. To initiate a return or exchange, please contact our support team at customercare@vindulaboutique.com or through our contact page. Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect.
2. How long does shipping take? Standard Shipping: 5–10 business days (depending on location) Express Shipping: 2–4 business days (additional charges apply) International Shipping: Not available
3. How can I track my order? Once your order is shipped, you will receive a tracking link via SMS or email to monitor the delivery status.
4. What payment methods do you accept? We accept secure payments via UPI, credit/debit cards, net banking, and wallets. Cash on Delivery (COD) is not available. All payments are processed securely through Razorpay.
5. Do you offer discounts or promo codes? Yes, we regularly offer seasonal discounts, first-order offers, and special promotions. Follow us on Instagram, Facebook, and YouTube to stay updated.
6. How can I contact customer support? You can reach our customer support team through: Email: customercare@vindulaboutique.com
WhatsApp: 73388 06522 Customer Care: 73388 06822
Working hours: Monday to Friday, 9:00 AM – 6:00 PM We typically respond within 24 working hours.
7. What if I receive a defective or incorrect item? Please contact us within 7 days of receiving your order and provide photos of the
issue. We will arrange a free replacement or a full refund as quickly as possible.
8. Can I cancel or modify my order? Orders can be cancelled or modified within 2 hours of placement. After this period, changes may not be
possible as orders are processed quickly. Please contact us immediately for assistance.